WE OFFER FREE SHIPPING ANYWHERE IN INDIA. Please allow 1-4 bank working
days for your order to be dispatched. Orders Received on Sunday or during Holidays
are dispatched on the next working day. During busy times, such as holiday periods,
there can be delay in processing and shipping. Orders cannot be shipped to PO boxes
or military addresses, rural domestic addresses require one or more additional days to
In case we receive a cancellation e-mail and till that time the order has already been
“processed” by us, the order cannot be cancelled. Ecorico Zags (mezmocandy.com)
has complete right to decide whether an order should be cancelled or not. Also, the
customer agrees not to dispute the decision made by Ecorico Zags (mezmocandy.com)
and accept the decision of Ecorico Zags (mezmocandy.com) regarding the cancellation.
Cancellation of Order by Ecorico Zags (mezmocandy.com)
Mezmocandy.com reserves the right to refuse or cancel any order placed for a product
for any reason. This shall be regardless of whether the order has been confirmed and/or
the payment has been received. 100% payment shall be refunded and the User shall be
informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or
incomplete name or address or recipient not available or any other related reason) any
extra cost spent by Mezmocandy.com for re-delivery shall be claimed from the User.
Replacement/ Refund Policy by Ecorico Zags (mezmocandy.com)
We take stringent measures to ensure that the items delivered to you are in perfect
condition. However, there is a remote possibility that:
The item may be damaged during transit
There might be a manufacturing defect
A wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost or refund
the complete amount, provided that the request for replacement/return of the item is
made within 5 working days after receipt of the package. No returns or replacements
will be allowed after the order is processed, except for the reasons given above.
To get a refund or replacement, email us at firstname.lastname@example.org your Order Number
and the Reason for replacement/refund. We shall not be responsible for any items sent
to us for return/replacement without our confirmation. If the replacement item is not
available, we will try to give the customer the best possible alternatives, but at the end
choice of the customer will be final. If the customer has paid, 100% refund will be given
if the product is not available or the product is not shipped.